Policies & Rates
Amended: June 1st , 2017
Effective: June 1st , 2017
IMPORTANT – READ CAREFULLY: This End User License Agreement (“Agreement”) is a legal agreement between you (in your capacity as an individual and/or as an agent for your company, institution, or other entity) and Just Ship It. By using our service, you agree to the following policies, terms, and conditions. We reserve the right to amend our rates, policies, terms, and conditions at any time.
Store Hours:
Bahamas:
Monday – Friday: 10:30 a.m. – 6:30 p.m.
Saturday: 10:30 a.m. – 3:00 p.m.
Closed on Sundays and Bahamian Public Holidays
U.S. Warehouse:
Monday – Friday: 9:00 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. – 2:00 p.m.
Closed on Sundays and U.S. Federal Holidays
*Please call our Nassau office in advance to arrange drop offs to the U.S. warehouse.
Shipping Timelines:
Air shipments arrive in store three (3) times per week.
Ocean shipments arrive in our store once per week; packages for ocean shipments are dropped off from our U.S. warehouse on Fridays for sailings.
Actual shipping days may vary; however, there are no scheduled shipments on Saturdays, Sundays, and holidays.
Please call to arrange for shipments outside of our weekly schedule, as we may be able to make express arrangements where required. Where urgent shipments are requested, express rates apply. Additionally, to assist with the request, we require 24 hour notice of the weight, contents, and dimensions to reserve the necessary space.
Please note:
Considering the nature of shipping, delays may occur as a result of inclement weather, mechanical issues, delays experienced at the outbound/inbound airport facilities, U.S./Bahamas customs clearance procedures, and the processing of a shipment. These occurrences are rare; however, as these are beyond our control, Just Ship It Ltd. will not be held liable as a result of such delays.
Cut off times:
AIR: Packages must be received at our Florida location and invoice emailed to us by
5:00 p.m. on Friday for Monday’s flight with items ready for collection on Tuesday.
5:00 p.m. on Monday for Wednesday’s flight with items ready for collection on Thursday.
5:00 p.m. on Wednesday for Friday’s flight with items ready for collection on Saturday.
As packages are in the custody and control of Bahamas Customs until they are released, we have no control over the timing of the clearing process.
Collection notices are sent once items are in store ready for pick-up. Please feel free to visit us and collect your items once a notification is received.
OCEAN: Packages must be received at our Florida location with sufficient time to be processed and invoice provided to us by 5 p.m. on Wednesday.
Just Ship It reserves the right to amend cut off and shipment times.
Invoices:
Bahamas Customs requires invoices for the importation of shipments to determine its value and duty. Items will not be shipped without invoices. To avoid delays with your shipments, invoices must be sent prior to the cut off times for shipments. Please e-mail invoices to info@justshipitbahamas.com once orders are placed. It is helpful if you include your name, and a brief description of the items ordered in the email
Invoices Must:
- Include the name/logo of the vendor
- Be clearly marked with a description of the contents of the package
- Have an itemized cost and quantity for each line item on the invoice (this also applies to used items, samples etc.)
- Show the invoice total including any shipping fees and taxes
Sending Invoices:
Please ensure that a clear and complete version of the invoice is sent.
- If you are sending invoices in advance of your items arriving to our U.S. location, please include your name, vendor’s name, and tracking number in the subject. e.g Jane Doe Amazon invoice Fedex tracking #ABC1234567
- If you are sending invoices after receiving notification of your package’s arrival to our U.S. location, please reply to the relevant notification with the proper invoice.
- The expectation is for items to be processed for shipment once arriving at our U.S. location; therefore, invoices not sent in advance (please send invoices no more than 2 weeks in advance of the package’s scheduled delivery date) or shortly thereafter the package’s arrival may create a delay with scheduling your shipment and will result in consolidation fees where multiple packages are involved.
Consolidation:
If you are requesting consolidation, we offer that service for a $10 fee for each 7 day period. You would have to send us an email specifically requesting consolidation and you would need to include all invoices for the items to be consolidated in that same email. This must be done prior to the packages arriving at our U.S. location.
Items will be shipped and billed upon completion of the consolidation request based on the invoices received; however, please also send an email to advise once all items for consolidation have been delivered.
Failure to do this will result in packages being sent/billed as usual.
Additional Documentation Needed:
Individuals shipping items valued $1,000 or more and individuals importing exempted items of any amount, must be registered in Bahamas Customs’ Click 2 Clear system. Additionally, a Form C-44 and a valid government issued identification from the client is required, and would need to be provided to Just Ship It to clear items.
Business Clients must be registered in Bahamas Customs’ Click 2 Clear system. Additionally, a Form C-44 and a valid government issued identification from a company authorized representative along with the business license is required, and would need to be provided to Just Ship It to clear items.
Exemptions:
For items that are being exempted under approval from various Government Ministries (e.g. Ministry of Finance, Fisheries/Agriculture, N.E.M.A. etc.), stamped and approved invoices/approval letters MUST be submitted to Just Ship It and confirmed prior to importation. If invoices are submitted and the items are cleared without the necessary exemptions being provided to Just Ship It, the client will be responsible for all fees inclusive of duty etc. as shipments are paid for prior to collection from Bahamas Customs.
Please call in advance if using exemptions. Exemption requests may be subject to an additional processing fee.
Please also see the section above “additional documentation needed”.
Rates:
The greater of the actual weight and dimensional weight is used to calculate freight charges for air shipments. For your ease of reference, dimensional weight is calculated as follows: Length x Width x Height (inches) / 139. Refer to the shipping rate calculator on our website for assistance.
Air Rates:
0-5lbs.: $10.00 flat fee (shipments are assessed Bahamas Customs duty, processing fees and Customs VAT as indicated above and environmental fees where applicable).
Over 5-29.99lbs.: $1.80 per lb. (shipments are assessed Bahamas Customs duty, processing fees and Customs VAT as indicated above and environmental fees where applicable).
30lbs. & over: $0.99 per lb. (shipments are assessed Bahamas Customs duty, processing fees and Customs VAT as indicated above and environmental fees where applicable)+ Documentation Fee of $25 for a maximum of 10 lines.
Ocean Rates:
$450.00 Pallet price (5ft high limit) + delivery charge
$450.00 Common Household appliances (Fridge, Stove, washer, dryer, sofa, love seat, bed, night stand) + delivery charge
The above ocean rates are subject to a Documentation Fee of $25 for a maximum of 10 lines
Fees:
Rates listed are subject to V.A.T., and customs V.A.T. is applied to the landed cost of all imported items. In addition to the relevant rate of duty, Bahamas Customs Department also assesses a processing fee of 1% on the value of items imported subject to a minimum of $10 and a maximum of $500. Environmental levies are charged where applicable.
Port Terminal/Port Documentation/ Customs Examination Fees apply for ocean shipments.
Just Ship It charges a Documentation Fee of $25 + VAT for all air shipments 30lbs. and over and all ocean shipments. This fee covers a maximum of 10 customs entry lines.
Express Rates:
Please contact us so that we can arrange.
Family Islands:
While we are based in New Providence, we can arrange forwarding of your items to the family islands once received at our Nassau location. Please contact us so that we can advise you of payment options, and arrange delivery of your items to the mail boat or airline of your choice at no additional charge. Any costs charged by the mail boat or airline is payable by the customer. We require 24 hour notice and payment to accommodate forwarding to the family islands.
U.S. Pickups:
Fort Lauderdale/Broward – $60.00
Miami/Opa-Locka/Hialeah/Doral- $70.00
Boca Raton/Delray Beach – $70.00
Coral Gables – $80.00
Boynton Beach/Lake Worth – $80.00
West Palm Beach – $90.00
Kendal – $90.00
Homestead – $100.00
Pickup request for Large Items will be billed an additional $55.
Pickups are only done from business establishments* Please also note that all pickup requests require at least 24-hour prior notice (during normal business hours).
Purchases/Order Assistance:
For clients who may not have a credit card, we can assist with online purchases in our store. The cost payable prior to the order being placed comprises the following:
Price of Purchase (Cost of Items/Taxes/U.S. Shipping) + Exchange Fee (7% to a minimum of $5) + Order Assistance Fee ($10). Please note that the order assistance covers a maximum of two stores.
If assistance is needed to locate the desired items, this can be done at a cost of $5 for each 30 minutes or part thereof .
The applicable freight, duty/processing/environmental levy, and documentation fees, VAT etc. are due once the item arrives in our store.
Please note once an order is placed, the order assistance fees and purchase costs are non-refundable. As the items are selected by the client and the order is only being facilitated by use of Just Ship It’s credit card, we are not responsible for issues with the vendor including but not limited to delays with order processing/fulfillment/shipping, defective items, incorrect color, sizes etc.
Local Delivery of Packages (Business Accounts):
$25.00 for the first box (up to 50lbs).
$10.00 each additional box (up to 50lbs).
$5.00 per box surcharge for boxes over 50lbs up to 100 lbs.
$75.00 per pallet (standard size pallets of up to 6ft high)
Any other shipments are quoted on a case by case basis.
Storage:
Bahamas:
Failure to collect packages within 7 days of arrival to our Nassau location (including Saturday and Sunday) will result in storage fees being assessed. Storage fees will be charged at $3.00 per day. Failure to collect packages within 30 days of arrival will result in your package(s) being sold to cover the cost incurred in processing, storing and importing your items.
Packages must be paid for and collected in the order they are shipped.
U.S.:
The expectation is for items to be processed for shipment as soon as possible once arriving at our U.S. location; therefore, invoices not sent in advance (please send invoices no more than 2 weeks in advance of the package’s scheduled delivery date) or shortly thereafter the package’s arrival may create a delay with scheduling your shipment and will result in consolidation fees where multiple packages are involved, and also storage fees assessed at $1.00 per day where items are left in our U.S. warehouse beyond a 7-day period.
As it is impractical and impossible to hold packages at our U.S. facility indefinitely, failure to send necessary documentation within 30 days will result in your package(s) being sold to cover the cost incurred by the company with processing and storing your items or discarded to free up warehouse space.
Customer ID:
Your name and customer identification number must be used on all packages being shipped. Failure to do so will result in delays until such time as we are able to confirm the identity of the client.
Identification:
Official photo i.d. is required to collect packages. If you are sending a representative to collect packages on your behalf, we require written consent accompanied by a copy of your official photo i.d. along with the i.d. of the person collecting on your behalf. Alternatively, an email can be sent from the email address on file including the name of the person authorized to collect the particular shipment, and that individual must present a photo i.d. to collect the package.
Prepayments:
Prepayments are due in the following instances:
- Where the total charges (including freight, duty, etc.) are expected to be between $300 and $500, a 50% deposit is required in advance for the package to be shipped and cleared.
- Where the total charges (including freight, duty, etc.) are expected to be greater than $500, full payment is required in advance for the package to be shipped and cleared.
- When a pick-up/in store order is arranged, the cost of the item, pickup/order assistance and exchange fees are due in full in advance of the pickup/purchase being completed by Just Ship It. Freight, duty and other necessary fees will be charged once the item arrives in store.
- Oversized packages (over 125lbs) require a 50% deposit to ship.
Package size (over 125lbs):
Any package that is over 125lbs in actual or dimensional weight will be held for authorization (from the customer) to be shipped by air; additionally, a prepayment is required.
Illegal Items:
There will be no shipment of any illegal items. If there are any illegal items found in any packages to be shipped, the proper authorities will be advised and the shipper/consignee (client) will face legal ramifications.
Perishable/Urgent Shipments:
At the moment we are not processing shipment of perishable items. Please contact us in advance to arrange urgent shipments; otherwise items will ship out on our next available flight.
Damage/Refusal of Packages:
We reserve the right to refuse packages arriving to our U.S. address with visible damage.
Additionally, we reserve the right to refuse packages for reasons including but not limited to hazardous materials, illegal items/substances, oversized packages without previous arrangements being made etc.
Just Ship It will not be held responsible for defects in manufacturing or damage as a result of improperly packed goods. Additionally, we are not liable for claims of damages or missing items once the package has left the store.
Package Protection Fee:
Please note a package protection fee of 5% will be levied on all fragile/high valued items (e.g. televisions, computers, laptops etc.); package protection for other items can be purchased by the client at a cost of 5% and must be arranged prior to the items being shipped from our U.S. warehouse.
The package protection fee covers items lost or damaged while being transported from our U.S. location to our Bahamas location and will cease to exist once the item is collected by the client or his/her representative. *This does not cover flawed or defective products from the vendor/manufacturer* As noted in the section above, Items MUST be checked prior to leaving our location as we will not be held responsible for any claims of damage once a package is no longer in our care/custody or control.
Hazardous Materials (HAZMAT):
A hazardous material is defined as any substance or material that could adversely affect the safety of the public, handlers or carriers during transportation. This typically includes any flammable/corrosive/explosive substance or material and chemicals.
COMMON HAZMAT (HAZARDOUS MATERIAL) ITEMS:
Nail Polish/Nail Polish Remover
Struts/Shocks
Perfumes / Colognes
Alcohol
Paint Thinner
Aerosols (Air fresheners/Spray Paint)
Defoggers
Blood
Chemical Waste
Pesticides (Liquid (Flammable) or Aerosols)
Items considered “hazmat” may incur additional charges, or may not be able to be shipped via air.
Additional Exportation Requirements:
For shipments over $2,500, a Shipper’s Export Declaration (SED) is required and must be filed with the US Census Bureau prior to export. There is a filing fee of $15 and processing charge of $25.
In-Store Purchases of Items for Sale:
Please note all sales are final for any items purchased from our store.
Please feel free to contact us if you have any questions regarding our services.